AI Answering Machine Detection for VICIdial: Integrating VM Hunter
Ask a room of Vicidial operators what they would fix first and answering machine detection comes up before anything else. It is the part of the stack that has aged worst, and unlike most complaints ab
Piping VICIdial Call Recordings Into a Speech-to-Text Workflow
Most dialers sit on years of recordings that nobody listens to. QA samples a fraction of a percent, and everything else is storage cost. Transcription changes the economics — once calls are text, you
Connecting FreePBX to VICIdial Over a SIP Trunk
A common setup: FreePBX handles the office phone system — extensions, voicemail, IVR, internal calls — while VICIdial runs the outbound campaigns. Both are Asterisk, but they are separate installs wit
Asterisk Variable Manipulation: Substrings, Math and Caller ID Rewriting
Most real dialplan work is string surgery. Strip a prefix, add a country code, extract a DID from a header, normalise a caller ID. Asterisk's variable syntax handles all of it, but the substring notat
Inbound DID Routing and In-Groups in VICIdial
VICIdial's inbound side is less documented than its dialer, and the configuration is spread across four screens that have to agree with each other. Get one wrong and calls arrive, go nowhere, and hang
PJSIP Trunks in VICIdial: A Working Asterisk 18 Configuration
This is doable and stable. It just needs the two channel drivers kept out of each other's way.
GoAutoDial 4 Installation, and How It Compares to ViciBox
GoAutoDial and ViciBox both package the same underlying software. VICIdial is the application; these are two different distributions of it, with different installers, different management interfaces a
Installing VICIphone WebRTC with Let’s Encrypt SSL on ViciBox 11
VICIphone removes the softphone from the agent's desktop entirely. No X-Lite, no Zoiper, no per-machine SIP configuration. The catch is that WebRTC mandates a secure context, so nothing works until SS
VICIdial ‘Dial Timed Out’ and Agents Stuck on ‘Waiting for Ring
These two get reported together and treated as one problem. They are not. Understanding which you are actually looking at cuts the diagnosis time substantially.