AI Answering Machine Detection for VICIdial: Integrating VM Hunter
Ask a room of Vicidial operators what they would fix first and answering machine detection comes up before anything else. It is the part of the stack that has aged worst, and unlike most complaints ab
Piping VICIdial Call Recordings Into a Speech-to-Text Workflow
Most dialers sit on years of recordings that nobody listens to. QA samples a fraction of a percent, and everything else is storage cost. Transcription changes the economics — once calls are text, you
Inbound DID Routing and In-Groups in VICIdial
VICIdial's inbound side is less documented than its dialer, and the configuration is spread across four screens that have to agree with each other. Get one wrong and calls arrive, go nowhere, and hang
VICIdial ‘Dial Timed Out’ and Agents Stuck on ‘Waiting for Ring
These two get reported together and treated as one problem. They are not. Understanding which you are actually looking at cuts the diagnosis time substantially.
VICIdial Scratch Install on AlmaLinux 9 with Asterisk 18
With CentOS 7 heading toward end of life, AlmaLinux 9 is the sensible target for a scratch install. This walks through the whole build on a hosted server where you cannot boot the ViciBox ISO.
Securing and Encrypting VICIdial Call Recordings
The default VICIdial install serves recordings from `/RECORDINGS/` over plain HTTP with directory listing available and no authentication. Anyone who guesses the path can browse and download every cal
Voice Broadcast and Press-1 Survey Campaigns in VICIdial
Voice broadcast dials without agents. A recorded message plays, and depending on configuration the call either ends or offers the recipient a keypress to reach a live agent. VICIdial handles both thro
Hardening VICIdial: AMI Users, MySQL Accounts and Default Web Paths
Every stock VICIdial install ships with the same Asterisk Manager credentials, the same MySQL users, and the same web paths. They are documented publicly, which means they are in every scanner's wordl
Configuring a GSM Gateway with Asterisk and VICIdial
GSM gateways put SIM cards behind a SIP interface, letting a dialer place calls over mobile networks rather than a wholesale SIP trunk. In markets where mobile-to-mobile rates beat VoIP termination, o
VICIdial Agent Error: ‘No One Is In Your Session’ (8600051)
An agent logs in, the screen loads, and then: