Connecting FreePBX to VICIdial Over a SIP Trunk
A common setup: FreePBX handles the office phone system — extensions, voicemail, IVR, internal calls — while VICIdial runs the outbound campaigns. Both are Asterisk, but they are separate installs wit
Asterisk Variable Manipulation: Substrings, Math and Caller ID Rewriting
Most real dialplan work is string surgery. Strip a prefix, add a country code, extract a DID from a header, normalise a caller ID. Asterisk's variable syntax handles all of it, but the substring notat
Voice Broadcast and Press-1 Survey Campaigns in VICIdial
Voice broadcast dials without agents. A recorded message plays, and depending on configuration the call either ends or offers the recipient a keypress to reach a live agent. VICIdial handles both thro
VICIdial Dialplan Entry Explained: Pattern Matching, Priorities and Carrier Routing
You have added a carrier in VICIdial, the SIP trunk shows `Registered`, and the campaign still will not dial. Nine times out of ten the problem is in the **Dialplan Entry** field, not the trunk. This