AI Answering Machine Detection for VICIdial: Integrating VM Hunter
Ask a room of Vicidial operators what they would fix first and answering machine detection comes up before anything else. It is the part of the stack that has aged worst, and unlike most complaints ab
Connecting FreePBX to VICIdial Over a SIP Trunk
A common setup: FreePBX handles the office phone system — extensions, voicemail, IVR, internal calls — while VICIdial runs the outbound campaigns. Both are Asterisk, but they are separate installs wit
Asterisk Variable Manipulation: Substrings, Math and Caller ID Rewriting
Most real dialplan work is string surgery. Strip a prefix, add a country code, extract a DID from a header, normalise a caller ID. Asterisk's variable syntax handles all of it, but the substring notat
GoAutoDial 4 Installation, and How It Compares to ViciBox
GoAutoDial and ViciBox both package the same underlying software. VICIdial is the application; these are two different distributions of it, with different installers, different management interfaces a
VICIdial ‘Dial Timed Out’ and Agents Stuck on ‘Waiting for Ring
These two get reported together and treated as one problem. They are not. Understanding which you are actually looking at cuts the diagnosis time substantially.
Configuring a GSM Gateway with Asterisk and VICIdial
GSM gateways put SIM cards behind a SIP interface, letting a dialer place calls over mobile networks rather than a wholesale SIP trunk. In markets where mobile-to-mobile rates beat VoIP termination, o
VICIdial Agent Error: ‘No One Is In Your Session’ (8600051)
An agent logs in, the screen loads, and then:
Configuring a SIP Trunk Carrier in VICIdial: Registration, Account Entry and Inbound Routing
Adding a SIP trunk in VICIdial means filling in four fields correctly under **Admin → Carriers → Add A New Carrier**. This post walks through each one, covers both registration-based and IP-authentica
ViciBox 10 ISO Installation and First Boot Configuration
The ViciBox ISO gets you from bare metal to a working dialer in under an hour. It is openSUSE Leap with Asterisk, VICIdial and every dependency pre-built, which removes the entire compile stage from a