AI Answering Machine Detection for VICIdial: Integrating VM Hunter
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Ask a room of Vicidial operators what they would fix first and answering machine detection comes up before anything else. It is the part of the stack that has aged worst, and unlike most complaints ab
Voice Broadcast and Press-1 Survey Campaigns in VICIdial
Voice broadcast dials without agents. A recorded message plays, and depending on configuration the call either ends or offers the recipient a keypress to reach a live agent. VICIdial handles both thro