VICIdial ‘Dial Timed Out’ and Agents Stuck on ‘Waiting for Ring
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These two get reported together and treated as one problem. They are not. Understanding which you are actually looking at cuts the diagnosis time substantially.
Voice Broadcast and Press-1 Survey Campaigns in VICIdial
Voice broadcast dials without agents. A recorded message plays, and depending on configuration the call either ends or offers the recipient a keypress to reach a live agent. VICIdial handles both thro